Fraktpolicy

Navino – Shipping Policy

Last Updated: 2025-08-09

At Navino, we’re committed to delivering your orders as quickly and safely as possible. Please read our shipping policy to understand how we process and ship your items.

1. Order Processing

  • All orders are processed within 1–5 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Times

Because Navino operates on a dropshipping model, our products are shipped directly from our suppliers.
Estimated delivery times are as follows:

Region Estimated Delivery Time
United States 7–15 business days
Canada 10–20 business days
Europe 10–20 business days
Australia / NZ 10–20 business days
Rest of World 15–30 business days

Note: These are estimated delivery times only. Actual delivery times may vary due to factors beyond our control (customs delays, postal strikes, natural events, etc.).

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and product weight/size.

  • Occasionally, we may offer free shipping promotions.

4. Tracking Your Order

  • Once your order ships, you will receive an email with a tracking number and link to track your shipment.

  • Tracking information may take 2–7 days to update after dispatch.

5. Customs, Duties & Taxes

  • Navino is not responsible for any customs fees, duties, or taxes that may apply to your order.

  • These charges are determined by your country’s customs office and are the responsibility of the customer.

6. Delays & Lost Packages

  • If your package is delayed beyond the estimated delivery time, please contact us at [your email] and we will assist you in tracking it down.

  • If your order is lost in transit, we will investigate with the carrier and offer a replacement or refund in accordance with our Refund Policy.

7. Incorrect Address Policy

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Contact Us

If you have any questions regarding your order or our shipping policy, you can contact us at:
📧 navinoinfo@gmail.com
🌐 www.navino.com